Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Exchanges
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- All orders are shipped using United States Postal Service (USPS). We offer Free Shipping to United States addresses through USPS Priority Mail for all orders over $50!
DOMESTIC SHIPPINGOrders are not shipped until we have completed authorization of your credit card. Most orders will be shipped out within 48 hours (Monday - Friday) after you have placed your order. We do not ship to P.O., APO, or FPO addresses. USPS Priority Mail delivery times are an estimation; if you need a guaranteed delivery time please select the USPS Express Mail option in checkout. Please note that delivery times do not include Saturdays, Sundays or holidays.
DOMESTIC SHIPPING CHARGES
Merchandise CostUSPS Priority Mail
(2-3 Days)
USPS Express Mail
(Next Day)
$0 - $50 $8 $20 $50 + Free Shipping $20
INTERNATIONAL SHIPPINGAll international orders are shipped with a flat fee using United States Postal Service. Please note that the estimated delivery time does not include time spent in customs. Orders can spend anywhere from several hours to several days in customs, as it is nearly impossible to predict how long the process will take. All import fees (duty, VAT, etc.) are the responsibility of the customer, not Urban Junkie. All fees will be assessed by your own country's border services. Please contact your local customs office for any questions regarding these fees before placing orders with Urban Junkie. Please note that any customs charges incurred by Urban Junkie on any returned merchandise will be deducted from your merchandise refund.
All merchandise is listed and charged in U.S. dollars (USD). Check with the issuing bank of your credit card to find the exact exchange rate. All refunds are also issued in U.S. dollars. At this time shipping promotions do not apply to international shipping.
INTERNATIONAL SHIPPING CHARGES
DestinationUSPS Priority Mail International
(6-10 Days)
USPS Express Mail International
(3-5 Days)
Canada $20 $30 All other countries $30
$40
- Privacy & Security
- Please visit our entire Privacy Policy HERE.
- Returns & Exchanges
What is your Returns and Exchanges Policy?
We love our clothes, and hope that you do too! However, if you are not completely satisfied with your purchase Urban Junkie will provide you with a complete refund or exchange within 14 days of when the items were shipped. The items must be in original condition: they must be unworn, unwashed, unaltered and must have all the original tags attached. Items returned after 14 days, but before 30 days are eligible for exchange or store credit only. Only regular priced items can be returned. Urban Junkie does not accept returns on Sale Items, Accessories, Handbags, Swimwear, and Intimates. Initial shipping charges are not refundable, and you are responsible for paying all the return shipping charges unless we have made a shipping error.
How do I make a return or exchange?
Before you send your merchandise back to us, you will need to have a Return Authorization (RA) number. Simply follow these easy steps to make a return or exchange:
1. Fill out and submit your RA request HERE. All the information needed to submit your RA request can be found on the invoice included in your package. You will receive an RA number via email to the address on your account within 1-3 business days.
2. Securely pack and seal the return merchandise in a shipping box or envelope and write the RA number on the outside of the package clearly. The package must be shipped within 5 business days after you have received your RA number.
3. Mail the return package to the address below using any shipping service. Please insure your return packages as Urban Junkie cannot accept responsibility for packages that we do not send ourselves.
IMPORTANT: We will refuse delivery of any package that does not have an RA number written on the outside of the package. If the items received are not in original condition as described above, we will not issue a refund and the items will be sent back at the customer's expense.
Where do I send my return or exchange?
Please send your returns and exchanges to:
Urban Junkie, Inc.
Returns/Exchanges Department
701 S.Weir Canyon Rd.
Suite 111
Anaheim Hills, Ca 92808
USA
When will my credit card be refunded?
Once your package has been received by us, your return will be processed within 5-7 business days. You will be notified via email to the address on your account when the refund transaction has taken place. Please note that your banking institution may take additional days to process and post the refund transaction after they have received the information from Urban Junkie.
Where is the Return Merchandise Authorization (RMA) request form?
Click here.
What if I return merchandise purchased with a Gift Card?
If you return merchandise purchased with a Gift Card for a refund, you will receive a Gift Card in the amount of the refund.
How is Store Credit issued?
Store Credit is issued in the form of a Gift Card.
Can I return merchandise I bought online to Urban Junkie's retail store?
Urban Junkie wants to make the return process as easy as possible for our online customers. We can do this best by only processing returns using our online Return Authorization (RA) form. So for now, merchandise purchased online cannot be returned in Urban Junkie's retail store.- Ordering
How do I add an item to my Shopping Bag?
1. When you see an item you like and want to buy, you must select both a "Color" and "Size" from the drop-down menus on the product page, then click the "Add to Cart" button. This places the item in your shopping basket.
2. You may continue shopping after placing an item in your basket. To return to your basket at any time, click on the "Shopping Bag" icon located in the top right of your screen.
How do I purchase the items in my Shopping Bag?
1. After placing all the items you want to buy in your shopping bag, click on the "Shopping Bag" icon located in the top right of your screen, followed by the "Proceed to Checkout" button. Alternately, you can simply click on the "Checkout" link located in the top right of your screen after you are ready to make a purchase.
2. Before you can proceed to the checkout, you will be asked to log in (if you are an existing customer) or simply provide your e-mail address (if you are a new customer). You can also checkout as a guest, which means you can place an order without creating an account with us. If you are a new customer you will be asked to create an account, which includes creating a password and a billing address.
3. You will then be asked to select a Billing Address. Complete all required fields marked with an asterisk. If you want to ship your order to an address different from your Billing Address, select the "Ship to different address" option then click the "Continue" button.
4. If you are shipping your order to an address different from your Billing Address complete all required fields marked with an asterisk on the Shipping Information page.
5. You will then be asked to specify your payment method and to submit your payment details.
6. On the "Order Review" page, double check your billing and shipping information, as well as the order summary. If you are happy with your order click the "Place Order" button at the bottom of the page.
7. After you click on "Place Order" a page will appear that confirms your order. You will also receive a confirmation of your order via e-mail.- Payment, Pricing & Promotions
- What type of payments do you accept?
Urban Junkie accepts all major credit cards: VISA, Mastercard, Discover, and American Express. Urban Junkie store credit and gift cards are also accepted.
Do you take checks or money orders?Checks and money orders cannot be accepted to pay for items online. If you do not want to use our online payment system you can call customer service to process your order over the phone.
Do you charge sales tax?Sales tax is applied only to orders that ship to California addresses. The sales tax rate varies depending on your specific location.
Do you Price Match?Yes, we do price match as long as the web site has the exact same style, color, and size in stock and it is not on any special promotion or offering any coupons/discounts.- Viewing Orders
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- Updating Account Information
- How do I make changes to my Account Profile?
You can change any of the information in your account profile by clicking on the "My Account" link located in the top right area of any page on the website. You must log in first, and then you will be taken to "My Dashboard" where you can change your information. In order to save the changes, you must click on the "Save" button located on the bottom of the page.
How do I change my Password?Your password can be changed by clicking on the "My Account" link located in the top right area of any page on the website. You must log in first, and then you will be taken to "My Dashboard" where you can change your password by clicking on the "Change Password" link. In order to save your new password, you must click on the "Save" button located on the bottom of the page.
What if I forget my Password?Simply click on the "Forgot Your Password?" link on the Log In page and enter your email address when prompted. Our system will automatically reset your password and send you an email with the new password. Use this password to log in to your account, and follow the directions above to change your password.